Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Benefits
401k Match
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
same day pay access
Free parking
Job Description
The Galt House Hotel, located in Louisville, Kentucky, is a historic and renowned hotel known for its signature blend of Southern hospitality and modern luxury. As a distinguished full-service hotel, it boasts over a thousand elegant rooms, extensive meeting and event spaces, multiple dining options, and a convenient downtown location along the Ohio River. With a rich history stretching back to its establishment in the 19th century, the Galt House Hotel offers guests a unique experience combining tradition with contemporary amenities. The hotel is respected in the hospitality industry for delivering exceptional customer service, enhanced guest experiences, and a dynamic... Show More
Job Requirements
- High school diploma or equivalent
- 1 year of customer service experience
- Preferred 1 year hospitality experience
- Professional telephone etiquette
- Excellent oral and written communication skills
- Fluency in English
- Ability to work day and night shifts
- Ability to reliably commute or relocate to Louisville, KY 40202
- Ability to work holidays and weekends
- Ability to work full-time or part-time
- Competent at working independently on recurring projects
Job Qualifications
- High school diploma or GED
- 2 years of customer service experience preferably in the hospitality industry
- Basic computer and math skills
- Professional telephone etiquette and office skills
- Excellent oral and written communications skills
- Fluency in English with preferred experience in a foreign language
- Ability to input and access information in the property management system/computers/point of sales system
- Ability to type proficiently
- Ability to suggestively sale
- Ability to analyze and solve problems
Job Duties
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment
- activate/reissue room keys
- document exceptions
- Verify and/or adjust billing for guests
- Clear departures in computer system
- Anticipate guests' needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times
- Coordinate with Housekeeping to track room status and guest concerns
- File guest paperwork or documentation
- Run and check daily reports, contingency lists, and credit card authorization reports
- Supply guests with directions and information
- Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
- Arrange transportation for guests/visitors
- Count and secure bank at beginning and end of shift
- Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
- Accept and record wake-up call requests
- communicate pertinent guest information to designated departments/personnel
- Assist PBX with switchboard duties
- Assist with Reservations calls after p.m.
- Provide Concierge service when no Concierge is available
- Assist in other Front Desk areas as assigned
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Answer department telephone within three rings using correct greeting and telephone etiquette
- Promote positive guest relations to all individuals approaching the Front Desk
- Other duties as assigned
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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