Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Employee assistance program
Job Description
The hiring establishment is a well-regarded hotel known for providing exceptional hospitality and outstanding guest services. As a hospitality business, the company prides itself on delivering a welcoming and comfortable environment to all guests who walk through its doors, ensuring each stay is memorable and enjoyable. The hotel operates with a commitment to quality, attention to detail, and high standards of professionalism, reflecting in its guest relations and service delivery. With an emphasis on attentive, courteous, and efficient service, the hotel is dedicated to meeting and exceeding guest expectations through friendly and knowledgeable staff who are proficient in handling all... Show More
Job Requirements
- High school diploma or GED certificate preferred and/or equivalent work experience
- at least one-year guest service experience in hospitality environment or equivalent experience required
- working knowledge of computer systems including Outlook, Microsoft products and industry-related systems
- previous experience in accounting roles desired
- alcohol awareness certification required
- ability to be on feet throughout entire shift
- ability to exert up to 30 pounds of force occasionally and/or 20 pounds frequently
- ability to work long hours including nights and weekends
- must be able to convey information and ideas clearly in oral and written form
- must be effective in handling workplace problems
- ability to evaluate and select alternative actions quickly and accurately
- must be able to prioritize departmental functions to meet deadlines
- must be able to work alone with little or no supervision during night audit shift
Job Qualifications
- High school diploma or GED preferred
- at least one-year guest service experience in hospitality or equivalent
- working knowledge of Outlook and Microsoft products
- previous accounting experience desired
- alcohol awareness certification required
- effective oral and written communication skills
- ability to work well under pressure
- problem-solving skills
- ability to listen and clarify concerns
- ability to assimilate complex information
- prioritize departmental functions
- basic arithmetic and financial data understanding
- ability to work independently during night audit shift
Job Duties
- Approach all encounters with guests and team members in a friendly, service-oriented manner
- maintain regular attendance in compliance with scheduling needs
- maintain high standards of personal appearance and grooming
- comply with hotel standards and regulations
- be attentive, friendly, helpful and courteous at all times
- register guests promptly and courteously using brand standards and upselling techniques
- prepare for group check-ins, check-outs, and VIP arrivals
- process customer payments according to policies
- respond to guest requests promptly and promote hotel services
- resolve minor guest complaints and escalate major issues to supervisor
- book reservations or coordinate with reservation center
- handle departmental accounting and complete cashier’s report
- balance bank daily
- issue and control guest safe-deposit boxes
- follow company policies and procedures
- complete side work and cleaning duties per standards
- confirm credit and payment methods at check-in and checkout
- review room inventory and house count
- maintain and understand special guest and franchise programs
- conduct daily bank drop with a witness
- run daily arrival reports and identify special requests
- maintain clean and organized work area
- maintain proper key control
- distribute faxes, packages, and mail
- distribute billing reports to hotel outlets
- block large group check-ins and inform housekeeping
- check with supervisor prior to end of shift
- have thorough knowledge of local venues and directions
- fully understand front desk system
- perform other duties as assigned
- attend meetings and training as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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