Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.50
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
short-term disability insurance
Paid Time Off
Holiday pay
fitness center access
Employee Discounts
uniform provided
parking
Employee Meals
401K Plan with match
Job Description
The Portland Regency Hotel & Spa is a distinguished Historic Hotel of America, steeped in heritage and nestled in the vibrant heart of Portland's bustling Old Port District. This esteemed establishment offers guests a blend of timeless elegance and modern comfort, providing an unforgettable experience in one of the city's most coveted locations. Known for its impeccable service and commitment to guest satisfaction, the Portland Regency Hotel & Spa attracts both leisure and business travelers seeking a tranquil retreat amid urban excitement. As a full-service hotel, it prides itself on its well-appointed rooms, luxurious spa services, and exceptional amenities that... Show More
Job Requirements
- High school diploma or general education degree
- Three to six months related experience and or training
- Ability to stand for long periods
- Capability to lift and or move up to 50 pounds
- Excellent attention to detail
- Effective multitasking skills
- Basic computer and PBX telephone skills
- Ability to read and comprehend instructions and memos
- Ability to present information clearly to customers and coworkers
- Sound judgment in problem solving
- Ability to work variable shifts including weekends and holidays
Job Qualifications
- High school diploma or GED
- Three to six months related experience or training preferred
- Ability to perform arithmetic calculations
- Strong communication skills
- Ability to multitask and pay attention to detail
- Experience with property management system Opera preferred
- Proficient computer skills
- Ability to handle guest complaints with tact
- Basic knowledge of hotel operations and services
Job Duties
- Check work schedule and report for shifts on time in uniform
- Punch in and out correctly on time clock
- Act in a professional manner at all times
- Greet and welcome guests and visitors
- Manage cash drawer and follow cash procedures
- Close out folios and follow drop procedures
- Monitor public email and respond to inquiries
- Maintain knowledge of hotel facilities and packages
- Handle guest complaints with politeness and creative solutions
- Take individual and block reservations, including from GDS
- Check guests in and out of their rooms
- Assist guests with various requests and amenities
- Handle guest requests and complaints professionally
- Answer hotel phones promptly and direct calls appropriately
- Enter wake-up calls and coffee delivery requests
- Issue and track keys for managers and employees
- Post daily charges to guest folios
- Perform related duties as assigned
- Keep front desk area clean and stocked
- Assist in training new front desk staff
- Perform miscellaneous downtime tasks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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