Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Career growth opportunities
Equal employment opportunity
Professional work environment
Training and Development
employee recognition programs
Job Description
Crestline Hotels & Resorts is a well-established hospitality company known for its commitment to delivering exceptional guest experiences across its portfolio of high-quality hotels and resorts. With a strong reputation in the hospitality industry, Crestline Hotels & Resorts focuses on providing excellent service, comfort, and convenience to travelers, business professionals, and vacationers alike. The company prides itself on maintaining a welcoming and professional environment for both guests and employees, fostering career growth and opportunities for advancement within its various properties.
The role of the Front Desk Agent at Crestline Hotels & Resorts is pivotal in ensuring that guests r... Show More
The role of the Front Desk Agent at Crestline Hotels & Resorts is pivotal in ensuring that guests r... Show More
Job Requirements
- High school graduate or general education degree ged
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- High school graduate or general education degree ged
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge of all hotel features services hours of operation room rates special packages and promotions daily house count and expected arrivals departures scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit payment method and input into system collect cash when designated
- direct Bell Person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor send and distribute guest faxes
- communicate pertinent guest information to designated departments personnel special requests amenity delivery
- resolve discrepancies on the room status report with Housekeeping
- match the bucket check to in-house guest ledger report report discrepancies to Manager
- process all check-outs
- process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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