Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
This opportunity is with a well-established hotel, known for providing exceptional guest experiences and exemplary service in the hospitality industry. As a full-service hotel, it caters to a diverse clientele, offering comfortable accommodations and a wide range of amenities. The establishment maintains high standards of quality and professionalism, making it a preferred choice for travelers and visitors. The company prides itself on fostering a welcoming environment for both guests and employees, ensuring a positive and efficient workplace culture. This role as a Front Desk Agent is critical in upholding the hotel's reputation by delivering outstanding customer service and maintaining smooth... Show More
Job Requirements
- High school education or equivalent experience
- ability to operate computer, calculator, phone and office equipment
- strong guest service orientation
- excellent communication skills
- capacity for multi-tasking and handling pressure
- ability to lift up to 50 pounds
- familiarity with hospitality industry preferred
- ability to follow safety and emergency protocols
Job Qualifications
- High school education or equivalent experience
- strong guest service orientation
- basic accounting skills
- familiarity with hospitality industry practices preferred
- proficiency in operating a computer, calculator, phone and office equipment
- excellent communication skills both written and verbal
- good organizational skills and efficient time management
Job Duties
- Greeting and check-in guests in a friendly and professional manner
- assisting with verifying reservations and providing information about services
- processing check-out procedures and handling payments accurately
- answering and directing incoming phone calls and responding to emails promptly
- managing reservations including cancellations and modifications
- assisting guests with requests and resolving complaints
- performing various administrative tasks including mail management and maintaining visitor logs
- monitoring access and issuing visitor badges while collaborating with security
- handling cash transactions and maintaining the cash drawer
- managing multiple tasks simultaneously
- collaborating with other departments to ensure smooth operations
- following emergency response procedures as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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