Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.25 - $14.25
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Our company is a reputable hotel known for delivering exceptional hospitality and premium guest experiences. We pride ourselves on maintaining a welcoming environment where every visitor feels valued and receives personalized attention. Committed to excellence, we operate with integrity and professionalism, offering top-tier accommodations and tailored customer service to meet the diverse needs of our guests. Our hotel boasts a range of amenities and services designed to enhance guest comfort and satisfaction, including convenient check-in and check-out processes, accessible transportation arrangements, and enticing promotional offerings. We continuously foster a positive work atmosphere where our team members thrive and contribute to... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 year experience in hotel front desk or customer service role
- proficiency in reservation and property management software
- strong verbal and written communication skills
- reliable and punctual
- ability to handle cash and perform basic accounting tasks
- flexibility to work various shifts including weekends and holidays
- professional appearance and demeanor
- ability to work well in a team environment
- basic computer skills
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or hospitality customer service preferred
- proficiency with reservation and property management systems
- excellent communication and interpersonal skills
- ability to handle cash transactions accurately
- strong problem-solving abilities
- knowledge of local area attractions and transportation options
- ability to maintain confidentiality and handle sensitive information professionally
- customer-oriented mindset with attention to detail
- ability to work under pressure and manage multiple tasks simultaneously
Job Duties
- Books guest reservations and/or coordinates with reservation center
- registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- prepares for group check-ins, check-outs, and VIP arrivals
- greets, registers, and assigns rooms to guests
- handles confidential information, including guest records, with a high degree of integrity
- answers and routes call as appropriate
- takes guest messages with accuracy
- assists with sales and marketing efforts as directed by the General Manager
- offers and properly handles requests for wake-up calls
- records pertinent guest information in the pass on log
- replenishes continental breakfast as needed and keeps the area clean
- ensures common area/lobby is clean
- performs laundry functions as directed
- checks guests in and out of the hotel
- processes customer payments according to established policies and procedures
- answers phone in a prompt, efficient, and friendly manner
- promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area
- answers guests questions about the property and amenities and refers and directs guests to area attractions and outlets
- arranges for appropriate transportation of guests to and from the hotel
- uses creative reasoning to overcome guest objections and concerns and ensure 100% satisfaction
- resolves minor guest complaints to the satisfaction of the customer and informs supervisor of major problems, complaints, disturbances, or unhappy guests
- responds quickly to guest requests or complaints in a friendly manner and follows up to ensure guest satisfaction
- completes daily paperwork including cashing out, documenting adjustments, miscellaneous postings, paid-outs, charges and check-outs
- handles departmental accounting of monies, receipts, guest accounts and other forms of credit
- posts all charges
- completes cashier's report, prepares deposit and counts cashier bank
- balances cash bag at open and closing of each shift
- transmits and receives messages using equipment such as computer, telephone, email, fax, and switchboard
- provides a professional image at all times through appearance and dress
- follows company policies and procedures
- performs other duties as assigned by supervisor or management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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