Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.25 - $14.25
Work Schedule
Rotating Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Our client is a well-established hotel that prioritizes exceptional guest experiences and superior service standards. Positioned in a competitive hospitality market, this hotel has earned a reputation for its warm hospitality, meticulous care of guests' needs, and an inviting environment. The organization emphasizes continuous growth, employee development, and creating memorable stays for all guests. The hotel operates as a full-service establishment with accommodations, dining, and event facilities that cater to leisure travelers, business visitors, and group events.
The Front Desk Agent plays an essential role in maintaining the hotel's reputation for quality and efficiency by handling guest interactions with profes... Show More
The Front Desk Agent plays an essential role in maintaining the hotel's reputation for quality and efficiency by handling guest interactions with profes... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- ability to communicate effectively both verbally and in writing
- proficiency with computers and hotel management software
- excellent interpersonal skills
- ability to handle cash and perform basic accounting functions
- willingness to work various shifts including nights, weekends, and holidays
- attention to detail
- physical ability to perform duties such as standing for extended periods
- confidentiality in handling guest information
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or customer service role preferred
- excellent communication and customer service skills
- ability to handle confidential information with discretion
- proficiency in using hotel management software and telephone systems
- strong organizational and multitasking abilities
- basic math skills for processing payments
- ability to work flexible hours including weekends and holidays
- friendly and professional demeanor
- problem-solving skills to address guest concerns effectively
Job Duties
- Books guest reservations and/or coordinates with reservation center
- registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- prepares for group check-ins, check-outs, and VIP arrivals
- greets, registers, and assigns rooms to guests
- handles confidential information, including guest records, with a high degree of integrity
- answers and routes call as appropriate
- takes guest messages with accuracy
- assists with sales and marketing efforts as directed by the General Manager
- offers and properly handles requests for wake-up calls
- records pertinent guest information in the pass on log
- replenishes continental breakfast as needed and keeps the area clean
- ensures common area/lobby is clean
- performs laundry functions as directed
- checks guests in and out of the hotel
- processes customer payments according to established policies and procedures
- answers phone in a prompt, efficient, and friendly manner
- promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area
- answers guests questions about the property and amenities and refers and directs guests to area attractions and outlets
- arranges for appropriate transportation of guests
- uses creative reasoning to overcome guest objections and concerns to ensure 100% satisfaction
- resolves minor guest complaints to the satisfaction of the customer and informs supervisor of major problems
- responds quickly to guest requests or complaints in a friendly manner and takes appropriate action
- follows up to ensure guest satisfaction
- completes daily paperwork including cashing out, documenting adjustments, postings, paid-outs, charges, and check-outs
- handles departmental accounting of monies, receipts, guest accounts and credit
- posts all charges
- completes cashier's report, prepares deposit, and counts cashier bank
- balances cash bag at open and close of each shift
- transmits and receives messages using various communication equipment
- maintains a professional image through appearance and dress
- follows company policies and procedures
- performs other duties assigned by supervisor or management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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