Front Desk Agent

Miami, FL, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $18.55

Work Schedule

Day Shifts

Weekend Shifts

Benefits

competitive pay

Medical insurance

Dental Insurance

Vision Insurance

401K opportunities

Travel Discounts

Tuition Reimbursement

Job Description

Marriott Vacations Worldwide (MVW) is a distinguished name in the hospitality industry, known for creating extraordinary vacation experiences for travelers around the globe. As a leading vacation ownership company, MVW excels in delivering exceptional service in a supportive, friendly, and beautiful work environment. Their commitment to quality and guest satisfaction has made them a trusted brand that travelers rely on for making lasting memories. The company operates with a focus on inclusivity, diversity, and employee growth, which is reflected in their comprehensive benefits package and dedication to professional development.

Working at MVW means being part of a team that prioritiz... Show More

Job Requirements

Available to work various shifts, holidays, and both weekend days
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping
Be able to stand, sit, or walk for an extended period of time
Lift, carry, push, pull items that weigh up to 25lbs without assistance
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements
Specific job duties may differ by property, size of team, or facility

Job Qualifications

High school diploma or equivalent
Previous customer service experience preferred
Strong communication and interpersonal skills
Ability to multi-task and work in a fast-paced environment
Basic computer skills
Positive attitude and a professional appearance
Ability to work flexible shifts including weekends and holidays

Job Duties

Check owners/guests into their villas for their stay and review property amenities, services, hours of operations, and local areas of interest and activities
Actively listen and respond positively to guests' questions, concerns, and requests and contact other departments to help resolve guest issues
Identify and explain room features to guests such as use of room key, ice and vending areas
Follow up with owners/guests to ensure their requests or problems have been met to their satisfaction
Answer telephone calls and route calls to the proper department as applicable
Assist with bellman and runner duties depending on facility or location
Welcome and greet guests and anticipate and address their needs

Job Qualifications

Experience

No experience required

Job Location

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