Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.00
Work Schedule
Day Shifts
Benefits
Paid Time Off
Employee Health Plan
competitive pay
flexible schedule
Professional development opportunities
supportive work environment
Equal opportunity employer
Job Description
Perspective Hospitality is a reputable company operating in the hospitality industry, known for delivering exceptional guest services across its establishments. With a focus on quality and guest satisfaction, Perspective Hospitality offers a dynamic and nurturing work environment designed to cultivate growth and professionalism among its employees. The company is committed to providing competitive pay and comprehensive benefits to support the well-being and professional development of its staff. Recognized for its dedication to diversity and inclusion, Perspective Hospitality embraces equal employment opportunities for all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age,... Show More
Job Requirements
- high school diploma or equivalent (GED)
- previous front desk, reservations, concierge, bell desk or night audit experience
- work authorization in the United States
- ability to work varied shifts
- strong communication skills
- customer service orientation
- basic computer proficiency
- ability to handle cash transactions
- knowledge of hotel policies and procedures
Job Qualifications
- high school diploma or equivalent (GED)
- previous front desk, reservations, concierge, bell desk or night audit experience
- strong customer service and communication skills
- familiarity with hotel front desk computer systems
- ability to handle cash transactions accurately
- knowledge of hotel services, facilities and local area
- ability to work varied shifts including mornings, mid-evenings and evenings
- professionalism and a courteous attitude
- teamwork and collaboration skills
Job Duties
- possess a thorough knowledge of check-in and check-out of guests
- be completely familiar with all front desk computer operations and procedures for arrivals and departures
- maintain control of all room keys and departmental keys and ensure proper sign out procedures
- handle walk-ins, stay-over and room charges accurately
- post charges to guests, master bills, and other applicable accounts
- know room and rate policies and how to adjust package rates for stay changes
- manage group arrivals and oversee check-in and check-out requirements
- familiarize guests with hotel’s facilities and inform them of all in-house and external functions
- conduct cash drawer counts at shift start and end and report discrepancies
- communicate guest requests and special needs to housekeeping
- ensure no check-outs with balances due
- attend all front desk meetings and read shift logbooks
- conduct weekly key inventories
- manage telephone, mail, and message systems in accordance with business center procedures
- consistently complete guest feedback forms and report complaints
- stay informed of hotel and front desk concerns and inform supervisors
- understand the operations and functions of related front office departments and departmental heads
- perform any other tasks assigned by the front desk supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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