Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.50
Work Schedule
Standard Hours
Split Shifts
Benefits
competitive salary
Annual review with increase potential
401k program with company match
Medical insurance
Dental Insurance
Vision Insurance
wellness benefits
Job Description
Arbor Lodging is a prominent hotel investment and management company with a growing portfolio of properties across the United States, Mexico, and the Caribbean. The company is recognized for its trusted partnerships and is an approved manager for leading hotel brands including Marriott, Hilton, Hyatt, and IHG. Arbor Lodging operates with a service ethos that is both proactive and holistic, ensuring that guests experience genuine hospitality and support at every point of interaction. The company's culture focuses on people, is data-driven, and results-oriented, creating an environment where employees are empowered to deliver top-tier guest experiences consistently. Arbor Lodging’s commitment to... Show More
Job Requirements
- High school diploma or equivalent
- ability to stand for 8 hours at a time
- ability to lift 20 lbs on occasion
Job Qualifications
- High school diploma or equivalent
- credit card handling experience preferred
- hotel front desk experience preferred
- experience with hotel reservations software preferred
- outgoing and friendly demeanor
- positive, upbeat demeanor
- excellent written and verbal communication and organizational skills
- team-oriented
- ability to stand for 8 hours at a time
- ability to lift 20 lbs on occasion
Job Duties
- Greet and check-in guests in a friendly manner
- assist in taking reservations, pre-registrations, and room blocking
- assist large groups upon arrival
- assist guests in finding dining, shopping, and other hidden gems nearby
- be the first to handle and resolve guest issues
- process payments according to procedure
- upsell additional facilities and services
- perform all check-out tasks
- ensure all cash, checks, and credit card balances at the end of each shift
- answer questions and address guest needs and requests
- communicate internally with other departments when necessary to resolve a guest concern or request
- additional tasks may be assigned at any given time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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