Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
Work-life balance
Job Description
Springboard Hospitality is a premier third-party hotel management company with more than 30 years of experience in transforming lifestyle hotels across the United States, from the islands of Hawaii to the tip of Florida. The company is recognized for operating one of the most diverse hotel portfolios in the hospitality industry, managed by a dynamic and diverse team consisting of innovators, storytellers, tech entrepreneurs, and community leaders. This team is deeply committed to going Above & Beyond to elevate not only the hotels themselves but also the people and communities they serve. Springboard Hospitality places a high value on intentional... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or hospitality preferred
- ability to work flexible shifts including nights and weekends
- excellent communication skills
- basic knowledge of hotel operations
- ability to handle cash transactions securely
- proficiency with computer systems
- strong organizational skills
- capacity to resolve guest complaints effectively
- ability to work independently and as part of a team
Job Qualifications
- high school diploma or equivalent
- prior experience in a hotel front desk or customer service role preferred
- strong communication and interpersonal skills
- ability to multitask and handle pressure
- knowledge of reservation and front desk management systems such as OPERA preferred
- problem-solving skills
- professionalism and a guest-focused attitude
- reliable and punctual
Job Duties
- greet and register guests
- provide excellent guest service
- settle guest accounts upon completion of stay
- manage reservations including making, modifying and cancelling
- assist with hotel operator or concierge duties as needed
- maintain knowledge of hotel features, services, room types, and promotions
- process guest check-ins and check-outs
- communicate hotel services and amenities to guests
- maintain guest history files
- balance room availability and manage overbookings
- document guest requests and resolve complaints
- maintain clean and organized work area
- handle assigned bank and ensure security of money
- meet with front office management daily to review priorities
- answer and manage department telephone calls
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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