Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Retirement Plan
Job Description
Our esteemed hotel is dedicated to providing exceptional guest experiences through outstanding service and hospitality. As a reputable establishment in the hospitality industry, we pride ourselves on our commitment to guest satisfaction, comfort, and safety. Our hotel features modern amenities, convenient locations, and a professional team devoted to creating a welcoming atmosphere for all guests. With a focus on excellence, we strive to maintain a high standard of quality in every aspect of our operations, making us a preferred choice for travelers and vacationers alike.
The Front Desk Agent role is pivotal in delivering superior customer service and ensuring smoo... Show More
The Front Desk Agent role is pivotal in delivering superior customer service and ensuring smoo... Show More
Job Requirements
- Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Ability of complex reading and simple writing, math, and task completion skills
- Must have clerical, following instructions, and memorization skills
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
- Must be a minimum of 16 years of age.
Job Qualifications
- Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Ability of complex reading and simple writing, math, and task completion skills
- Must be a minimum of 16 years of age
- Must have clerical, following instructions, and memorization skills
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Job Duties
- Organize, confirm and process guest check-ins/check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
- Use computer system to make reservations, check-in and check-out hotel guests, process payments
- Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries
- Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Post and balance room charges to guest’s accounts to keep these accounts current and always correct
- Ensure guest and hotel safety by knowing all safety, security and emergency procedures
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Make constant contact with both internal and external customers to provide optimal guest service
- This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Any other duties as assigned within the scope of this position.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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