Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.50
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Equal opportunity employer
Job Description
Courtyard by Marriott Carolina Beach Oceanfront is a premier oceanfront hotel that offers guests a memorable and comfortable stay right by the picturesque Carolina Beach. As part of the globally reputed Marriott brand, this property is known for its excellent hospitality services, breathtaking views, and prime location that appeals to both leisure and business travelers. The hotel maintains high standards of guest satisfaction by providing exceptional accommodations, modern amenities, and a welcoming atmosphere. Whether guests come for a relaxing beach getaway or a business trip, Courtyard by Marriott Carolina Beach Oceanfront ensures top-notch service complemented by a professional and friendly... Show More
Job Requirements
- High school graduate or equivalent
- One year previous experience in a similar hotel position
- Basic computer proficiency
- Ability to handle guest interactions professionally
- Strong verbal communication skills
- Ability to multitask and work efficiently under pressure
- Flexible availability to work various shifts
Job Qualifications
- High school graduate or general education degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills
- Strong communication skills
- Customer service orientation
- Ability to work in a fast-paced environment
- Attention to detail
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- Maintain positive guest relations at all times
- Maintain complete knowledge of all hotel features and services hours of operation
- Maintain complete knowledge of all room rates special packages and promotions
- Maintain complete knowledge of daily house count and expected arrivals departures
- Maintain complete knowledge of scheduled daily group activities
- Obtain assigned bank and ensure accuracy of contracted monies
- Keep bank secure at all times
- Answer department telephone within 3 rings using correct greeting and telephone etiquette
- Process all guest check-ins
- Verify registration card information with the guest
- Obtain back-up information for guest credit payment method and input into system collect cash when designated
- Direct Bell Person to escort guest and transport their luggage to the room
- Handle overbooked or walked in guests
- Accept and record wake-up call requests
- Monitor send and distribute guest faxes
- Communicate pertinent guest information to designated departments personnel special requests amenity delivery
- Resolve discrepancies on the room status report with Housekeeping
- Match the bucket check to in-house guest ledger report report discrepancies to Manager
- Process all check-outs
- Process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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