Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Life
short-term disability
Accident
Critical Illness
401k
Job Description
Heritage Companies is a distinguished hospitality group that embraces the vibrant culture, spirit, and traditions of New Mexico. Known for offering an exceptional employee experience, Heritage Companies operates a portfolio of hotels, resorts, and restaurants throughout New Mexico, delivering a unique blend of local heritage and modern luxury. Its work environment fosters growth opportunities across various companies within the group, encouraging professional development and employee satisfaction. Hospitality professionals can expect to enjoy exclusive perks such as generous discounts on hotel room rates, spa treatments, and food at all portfolio restaurants, which collectively enhance the work-life balance for all team members.Show More
Job Requirements
- Must be a passionate people person
- Friendly and warm demeanor
- Excellent verbal communication
- Ability to multitask while maintaining poise
- Competent with computer technology to easily learn reservation management system, point of sale system, and Microsoft Office Suite
- Ability and willingness to work flexible hours including weekends, holidays, and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift/push/reach for/carry 25+ pounds occasionally
- 6 months to 1 year or equivalent combination of education and experience
- High school diploma or equivalent experience/training
Job Qualifications
- High school diploma or equivalent experience/training
- 6 months to 1 year or equivalent combination of education and experience
- High volume guest-interfacing hospitality experience preferred
- Friendly and warm demeanor
- Excellent verbal communication
- Competent with computer technology including reservation management and point of sale systems
- Ability to multitask while maintaining poise
Job Duties
- Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host)
- Maintain high level of positive and professional approach with coworkers and guests
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner
- Maintain the utmost confidentiality and care with guest information
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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