Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $16.75
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
flexible scheduling
Uniform allowance
Job Description
The hiring establishment is a reputable hotel committed to delivering exceptional hospitality services to its guests. As a distinguished entity in the hospitality industry, the hotel prides itself on maintaining high standards of guest interaction, comfort, and satisfaction. With a focus on customer service excellence, the hotel environment is dynamic, welcoming, and customer-centered, aimed at providing an outstanding guest experience from the moment of arrival until departure.
This Front Desk Agent position is pivotal in upholding the hotel's quality service and operational standards. The Front Desk Agent's role involves managing essential guest services such as registration, check-in, and check-out pro... Show More
This Front Desk Agent position is pivotal in upholding the hotel's quality service and operational standards. The Front Desk Agent's role involves managing essential guest services such as registration, check-in, and check-out pro... Show More
Job Requirements
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to present information effectively
- ability to solve practical problems and deal with a variety of concrete variables
- ability to interpret instructions in written, oral, diagram, or schedule form
- ability to operate Property Management System, capture email, and use PBX system
- accountable for balancing daily shift bank
- maintain organization
- demonstrate quality service
- ability to stand, walk, talk, or hear regularly
- ability to use hands frequently
- occasional lifting of up to 25 pounds
- ability to adjust visual focus
- ability to work in moderate noise environment
Job Qualifications
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- ability to read, analyze, and interpret manuals
- effective communication skills
- ability to solve practical problems
- familiarity with Property Management System
- ability to use PBX system
- accountable for balancing daily shift bank
- organized and detail-oriented
- quality service demonstration
Job Duties
- Provide high level of customer service
- conduct pre-assignment of hotel rooms including VIPs and special requests
- check in and check out guests confidently and professionally
- answer phone calls promptly and provide accurate information
- complete all items on shift checklist
- follow established key control policy
- maintain professional appearance and hygiene
- ensure credit policies are followed and verify credit limits
- submit lost and found reports
- assist with concierge services and local information
- be knowledgeable of fire and emergency procedures
- open, secure, and balance daily shift bank
- monitor room availability
- review daily hotel selling status
- attend monthly department meetings
- coordinate with other departments to ensure guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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