Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.50
Work Schedule
Standard Hours
Benefits
Hotel and travel discounts
Professional Development
promotion opportunities
Job Description
First Hospitality is a well-established hotel development, investment, and management company founded in 1985 and headquartered in Chicago. Known for its strategic vision grounded in creating value through excellence and innovation, First Hospitality prides itself on a commitment to diversity and inclusion within its workforce. The company fosters an environment where differences are respected and valued, supporting collaboration, flexibility, and fairness. As an Equal Opportunity Employer, First Hospitality attracts and retains a high-performing and diverse team dedicated to meeting the varied needs of the customers it serves worldwide. This dedication has positioned First Hospitality as a forward-thinking leader in the... Show More
Job Requirements
- High school diploma or equivalency education certificate required
- 2+ years of customer service experience, preferably in hospitality or related industry
- Previous hotel experience heavily preferred
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
- Ability to stand and walk for 8+ hours per day at standing desk/computer
- Ability to lift, lower, and maneuver up to 30 pounds occasionally
Job Qualifications
- High school diploma or equivalency education certificate required
- 2+ years of customer service experience, preferably in hospitality or related industry
- Previous hotel experience heavily preferred
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
Job Duties
- Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received
- Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
- Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate
- Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
- Listen to guests and empathize with their challenges, solicit guest feedback and act on guests concerns
- Always maintain professionalism consistent with hotel brand and company expectations
- Know and communicate hotel emergency procedures, inform and assist guests in emergencies
- Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information
- If applicable, maintain balance and security of house bank and accurately log all transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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