Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $34.15
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
Job Description
The Ritz-Carlton Residences Waikiki Beach is a luxurious and prestigious hotel located in the heart of Honolulu, Hawaii. Renowned worldwide for its dedication to providing exceptional service and unparalleled comfort, The Ritz-Carlton brand represents the epitome of luxury hospitality. With over 100 award-winning hotels globally, the establishment prides itself on creating memorable experiences for each guest by embodying a culture of kindness, creativity, and compassion. This non-management, full-time Front Desk Agent role, based in the beautiful Waikiki Beach area, offers an exciting opportunity to be part of this elite team where the highest standards of guest services are central to... Show More
Job Requirements
- high school diploma or equivalent
- ability to process payments accurately
- excellent interpersonal skills
- ability to manage multiple tasks simultaneously
- standing and walking for extended periods
- ability to lift and move objects up to 10 pounds
- no supervisory experience required
- no licensing or certification required
Job Qualifications
- high school diploma or general educational development (GED) certificate
- strong communication skills
- ability to work in a fast-paced luxury hotel environment
- attention to detail
- excellent customer service skills
- ability to handle cash and payment processing
- prior experience as a front desk agent in luxury hotels preferred but not required
- ability to maintain professionalism and confidentiality
- ability to work flexible hours including weekends and holidays
Job Duties
- process guest check-ins and check-outs
- confirm reservations and assign rooms
- activate room keys
- process payments including cash, checks, debit, and credit cards
- handle guest inquiries, requests, and concerns professionally
- coordinate with housekeeping to ensure rooms are in perfect condition
- prepare daily arrival and departure reports
- complete cashier and closing reports
- balance cash drawer at beginning and end of shifts
- comply with company security and safety policies
- maintain professional appearance and confidentiality
- greet guests in accordance with company standards
- assist guests with information about the hotel and local area
- cultivate positive working relationships with team members
- adhere to quality assurance standards
- perform physical tasks such as standing and moving objects up to 10 pounds
- execute other reasonable duties assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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