Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Omni Oklahoma City is an upscale, luxury hotel located in the heart of downtown Oklahoma City. This 605-room convention center hotel offers guests an unparalleled experience combining elegance with convenience. Conveniently positioned next to the Paycom Center, home of the OKC Thunder, and adjacent to the Oklahoma Convention Center, the hotel is an ideal choice for business and leisure travelers alike. Guests at Omni Oklahoma City enjoy proximity to the vibrant 70-acre Scissortail Park and an assortment of onsite amenities designed to enhance every stay.
Within the property, visitors can find a variety of dining and entertainment options including Sel... Show More
Within the property, visitors can find a variety of dining and entertainment options including Sel... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
- Must live within 50 miles of the hotel
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to stand for entire shift
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
- Must live within 50 miles of the hotel
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments and personnel
- Maintain confidentiality of all guests and hotel information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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