Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $16.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company known for providing exceptional accommodations and guest services across a diverse portfolio of properties. As a respected name in the hotel industry, Crestline Hotels & Resorts is committed to creating memorable experiences for every guest through attention to detail, high standards of service, and a welcoming atmosphere. They operate multiple hotels and resorts, each designed to meet the needs of both leisure and business travelers. With a strong emphasis on employee development and career growth opportunities, Crestline Hotels & Resorts values a team-oriented culture and strives to uphold its reputation for... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in hotel front desk or similar role
- Basic computer literacy
- Ability to work flexible hours including weekends and holidays
- Strong customer service orientation
- Good communication skills
- Ability to remain calm under pressure
Job Qualifications
- High school graduate or general education degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills
- Excellent communication and interpersonal skills
- Ability to handle guest complaints in a professional manner
- Strong organizational skills
- Proficiency in managing multiple tasks simultaneously
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- Maintain positive guest relations at all times
- Maintain complete knowledge of all hotel features services hours of operation room rates special packages promotions daily house count expected arrivals departures scheduled daily group activities
- Obtain assigned bank and ensure accuracy of contracted monies
- Keep bank secure at all times
- Answer department telephone within 3 rings using correct greeting and telephone etiquette
- Process all guest check-ins
- Verify registration card information with the guest
- Obtain back-up information for guest credit payment method and input into system collect cash when designated
- Direct Bell Person to escort guest and transport their luggage to the room
- Handle overbooked or walked in guests
- Accept and record wake-up call requests
- Monitor send and distribute guest faxes
- Communicate pertinent guest information to designated departments personnel special requests amenity delivery
- Resolve discrepancies on the room status report with Housekeeping
- Match the bucket check to in-house guest ledger report report discrepancies to Manager
- Process all check-outs
- Process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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