Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $32.15
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The Ritz-Carlton Marina del Rey is a distinguished luxury hotel located in Marina Del Rey, California. Known worldwide for its exceptional hospitality and commitment to guest satisfaction, The Ritz-Carlton brand is synonymous with elegance, comfort, and unparalleled service. The property combines sophisticated accommodations with stunning views, providing an exquisite experience for travelers seeking both relaxation and impeccable service. This esteemed hotel is part of Marriott International's portfolio, which is recognized globally for high standards of employee empowerment, diversity, and inclusive workplace culture. At The Ritz-Carlton, the commitment to excellence is not just about providing a service but about creating lasting... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- No licenses or certifications required
- Ability to stand, walk, or sit for extended periods
- Ability to lift or move objects up to 10 pounds
- Availability to work full time
- Willingness to adhere to company policies and standards
- Commitment to maintaining confidentiality and professional appearance
- Ability to communicate clearly and professionally in Spanish and English
Job Qualifications
- High school diploma or equivalent
- Ability to handle multiple forms of payment accurately
- Excellent communication skills in both Spanish and English
- Ability to operate computer systems for reports and cashiering
- Strong customer service and interpersonal skills
- Ability to anticipate and meet guest needs
- Basic math skills for cash handling
- Ability to work in a fast-paced, luxury hotel environment
- Knowledge of the local area and hotel services preferred
Job Duties
- Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- Handle various payment types including cash, checks, debit, and credit cards
- Manage guest folios, including disputed charges and late check-outs
- Respond to guest calls, messages, requests, questions, and concerns
- Coordinate with housekeeping to ensure rooms are in perfect condition for guest arrival
- Provide guests and visitors with parking procedures and direct bell staff as needed
- Offer directions and information about the hotel and local points of interest
- Prepare daily reports including arrivals and departures, and verify report accuracy
- Complete cashier reports and closing reports in the computer system
- Collect personal and traveler’s checks from guests
- Balance cash drawer at shift start and end
- Follow all company safety and security policies and report accidents or unsafe conditions
- Adhere to company policies, maintain professional appearance, and protect company assets
- Welcome all guests according to company standards and anticipate service needs
- Communicate clearly and professionally with guests and colleagues
- Cultivate positive working relationships with others
- Comply with quality assurance standards
- Perform physical tasks such as standing, walking, and moving objects up to 10 pounds
- Perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in: