Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Life insurance
Paid Time Off
Job Description
The Alloy, a DoubleTree by Hilton located in King of Prussia, is a distinguished hotel offering premium accommodations and exceptional guest services designed to provide a memorable stay for every visitor. As part of the renowned Hilton brand, The Alloy brings a blend of modern comfort and impeccable hospitality to the vibrant King of Prussia area. Whether guests are visiting for business or leisure, the hotel ensures a seamless experience with its welcoming atmosphere and a wide array of amenities. The establishment is committed to excellence and cultivating a workplace culture where every associate is respected, valued, and encouraged to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication skills
- Ability to multitask and manage time effectively
- Ability to work flexible hours including weekends and holidays
- Basic computer proficiency
- Ability to maintain professionalism and confidentiality
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality is preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Knowledge of hotel operations is an advantage
- Ability to work in a fast-paced environment
- Positive attitude and professionalism
Job Duties
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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