Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites Tulsa South-Bixby is a well-established hotel that prides itself on delivering exceptional hospitality services. Part of MCR, the third-largest hotel owner-operator in the United States, the Hampton Inn & Suites brand is synonymous with quality accommodations, consistent guest satisfaction, and a welcoming atmosphere. MCR owns and operates a significant portfolio of premium-branded hotels across the country, creating a strong legacy of excellence in the hospitality industry. With over 7,000 team members nationwide and awards recognizing their innovation and high operational standards, MCR is a leader in the field and offers employees opportunities for career growth within... Show More
Job Requirements
- Must be 18 years of age or older
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work well under pressure
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve guests
- Punctuality in clocking in and out
- Compliance with break schedules and call out policies
- Ability to stand for long periods
- Ability to lift and transport supplies up to 25 pounds
- Ability to operate computers and office machinery
- Ability to read, write, understand, and communicate in English
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work well under pressure and in high-stress situations
- Effective listening, conflict resolution, and communication skills
- Strong desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to clock in and out on time
- Ability to follow break schedules and provide sufficient notice for call outs
- Ability to read, write, understand and effectively communicate in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcome
- Work together as a team to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support and be aware of all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest kindly while cleaning
- Complete all operational checklists accurately and on time
- Ensure shift handover reports are accurate and timely
- Wear a clean, approved uniform and be well-groomed
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and willingness to stretch beyond traditional roles
- Work together to create a welcoming environment for guests and a positive workplace
- Check guests in and out in a timely manner
- Contact guests after check-in to ensure satisfaction
- Maintain an up-to-date understanding of room rates and promotions
- Receive and note all incoming mail as required
- Adhere to all safety and operational guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: