Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life
short-term disability
Accident
Critical Illness
Pet insurance
401K Matching
free employee parking
generous discounts
growth and development opportunities
Job Description
Heritage Companies is a distinguished hospitality group deeply rooted in the rich culture, spirit, and traditions of New Mexico. Embracing a philosophy that blends heritage with modern hospitality practices, this company stands as a beacon of exceptional guest experiences in the region. Known for its unique portfolio that includes hotels, spas, and restaurants, Heritage Companies takes pride in creating environments where both guests and employees feel valued and inspired. Their operations span several locations across New Mexico, with a strong emphasis on community engagement and celebrating the local artisan culture. With a focus on authenticity and personalized service, the company’s... Show More
Job Requirements
- Must be a passionate people person as this job is highly interactive and requires superb customer service skills
- friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
- competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
- ability and willingness to work flexible hours including weekends, holidays and late nights
- ability to work on feet for eight hours or more
- must be able to lift/push/reach for/carry 25+ pounds occasionally
- 6 months to 1 year or equivalent combination of education and experience
- high volume guest-interfacing hospitality experience preferred
- high school diploma or equivalent experience/training
Job Qualifications
- High school diploma or equivalent experience/training
- 6 months to 1 year or equivalent combination of education and experience
- high volume guest-interfacing hospitality experience preferred
- friendly and warm demeanor
- excellent verbal communication skills
- ability to multitask while maintaining poise
- competent with computer technology including reservation management systems, point of sale systems, and Microsoft Office Suite
Job Duties
- Work under direction of guest experience manager and/or supervisor on shift (the lead guest experience host)
- maintain high level of positive and professional approach with coworkers and guests
- welcome guests to the unique accommodation experience of heritage by articulating the story, inspiration, and mindset of the property to our guests
- passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest
- provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- respond to guest challenges and find the appropriate resolution in a timely and professional manner
- maintain the utmost confidentiality and care with guest information
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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