Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Free room nights
Discounted room rates for friends and family
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Generous Paid Time Off
Paid Family Bonding Time
Adoption assistance
Employee stock purchase plan
Retail Discounts
Tuition Reimbursement Program
Discounted parking
Job Description
Hotel Kansas City, setting the standard for grand hospitality, has been delivering an exceptional experience to its guests since its opening in late 2020. Located within the historic Kansas City Club Building, this premier hotel has been recognized globally, named one of the "Best New Hotels in the World" by Travel + Leisure and ranked as Kansas City's number one hotel on TripAdvisor. The establishment is distinguished by its Victorian-inspired guest rooms that artfully blend preserved historic touches, such as hand-hewn walnut paneling and stained glass windows, with contemporary comforts and amenities. The hotel offers 144 uniquely designed rooms that... Show More
Job Requirements
- High school diploma or GED equivalency required
- 6-12 months related experience and or training preferred
- hospitality or customer service experience preferred
- open availability preferred
- ability to read and understand English fluently and speak clearly
- excellent listening and comprehension skills
- excellent written and oral communication skills
- ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner
Job Qualifications
- High school diploma or GED equivalency
- 6-12 months related experience and or training preferred
- hospitality or customer service experience preferred
- open availability preferred
- ability to read and understand English fluently and speak clearly
- excellent listening and comprehension skills
- excellent written and oral communication skills
- ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner, demonstrating empathy and providing proactive solutions
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- report as scheduled and in compliance with uniform standards and appearance
- comply with the company’s prescribed safety and security policy, procedure and protocol
- promote an atmosphere of goodwill and service during all guest interaction
- answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment
- effectively sell the hotel through prescribed standards for booking reservations
- stay abreast of hotel selling strategies and any marketing promotions, coupons, and discounts
- pre-assign rooms taking consideration of special requests or needs
- register guests and collect valid method of payment while maintaining accurate information on registration
- prepare and explain charges at time of check out and finalize guest charges
- transmit and receive messages to guests and other colleagues
- keep an accurate accounting of all cash, credit card and credit transactions
- post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.
- deposit guest valuables in hotel safe or safety deposit box
- communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities
- assist with valet, shuttling guests, baggage handling due to business demands
- perform other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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