Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $36.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Retirement Plan
Paid Time Off
sick leave
Life insurance
Disability Coverage
wellness programs
Job Description
The Luxury Collection Hotels & Resorts, a prestigious division under Marriott International, offers an unparalleled blend of elegance, cultural richness, and exceptional hospitality through its portfolio of over 120 hotels located in more than 35 countries worldwide. With a rich heritage dating back to 1906 and roots originating from the iconic Italian brand CIGA, The Luxury Collection has established itself as a premier choice for discerning travelers who seek authentic and memorable experiences. Each property in the collection is a unique representation of its locale, offering guests an immersive gateway to the cultural treasures and local charms of the destination.... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Strong interpersonal and customer service skills
- Basic computer skills
- Ability to handle multiple tasks
- Maintain confidentiality
- Physical stamina for prolonged standing or walking
- Ability to lift objects up to 10 pounds
- Adherence to company policies and appearance standards
Job Qualifications
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Strong interpersonal and customer service skills
- Basic computer skills to log requests and messages
- Ability to handle multiple tasks simultaneously
- Awareness of confidentiality and security protocols
- Physical ability to stand, sit or walk for long durations
- Capability to lift objects weighing up to 10 pounds
- Willingness to adhere to company policies and appearance standards
Job Duties
- Operate the telephone switchboard to handle incoming calls
- Process guest requests for wake-up calls and call identification
- Inform guests of messages such as voicemail, email, and faxes and deliver them upon request
- Attend, record and process all guest calls, requests, inquiries or concerns
- Accurately receive, log and transmit messages
- Register guest requests or issues in the computer system and contact appropriate departments such as Bell Services and Housekeeping
- Provide guests with information about room features, hotel amenities and local areas of interest
- Assist guests with internet access
- Report accidents, injuries and unsafe working conditions to management
- Comply with company policies and maintain professional appearance
- Maintain confidentiality of proprietary information and protect company assets
- Greet and acknowledge guests according to company standards and anticipate their service needs
- Use clear and professional language when speaking and adhere to telephone protocol
- Cultivate positive working relationships with colleagues and support team goals
- Adhere to quality assurance expectations and standards
- Physically stand, sit or walk for extended periods
- Move, lift and relocate objects weighing up to 10 pounds
- Perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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