Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $17.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Albuquerque Airport is part of MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR boasts a $5.0 billion portfolio consisting of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. The company operates under various prestigious brands including nine Marriott and eight Hilton brands, along with several independent hotels. Dedicated to excellence, MCR has earned multiple industry accolades such as the Marriott Partnership Circle Award and Hilton Legacy Award for top performance, reflecting a strong commitment to quality and guest satisfaction. The company culture emphasizes teamwork, innovation, and providing... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time unless otherwise directed
- Must clock in and out for breaks at the designated times on the schedule
- Must provide sufficient notice as directed by supervisor when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests with hospitality
- Must be 18 years of age or older
- Ability to work varied shifts including evenings, nights, weekends, and holidays
- Ability to reconcile audit reports and manage security protocols
- Knowledge of hotel operations and guest service protocols
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work collaboratively with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events happening at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all areas, including front and back of the house, clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning to maintain hospitality standards
- Complete all operational checklists accurately and on time each shift
- Prepare accurate and timely shift handover reports
- Wear clean, approved uniforms and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to go beyond traditional roles
- Collaborate with team members to create a welcoming environment
- Complete all hotel audit-related reports by the designated time
- Follow overnight security measures to ensure a safe environment
- Receive and note all incoming mail as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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