Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Work flexibility
Job Description
This position is offered by a well-established hotel known for its commitment to exceptional guest service and comfortable accommodations. The hotel prides itself on creating a welcoming atmosphere for every guest, ensuring their stay is pleasant and memorable. Positioned in a prime location, the hotel attracts a diverse clientele, including business travelers, tourists, and families, offering a range of amenities that cater to different needs. The hotel employs a professional and dedicated team that maintains high standards of hospitality and customer satisfaction. Its reputation for quality accommodations and personalized service makes it a preferred choice for many visitors.
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Job Requirements
- High school diploma or equivalent
- Ability to communicate clearly and professionally with guests
- Basic knowledge of front office procedures and computer systems
- Reliable and punctual
- Ability to handle cash transactions accurately
- Flexibility to work varying schedules including nights, weekends, and holidays
- Strong customer service orientation
- Self-motivated and able to work independently
Job Qualifications
- High school diploma or equivalent
- Previous experience in a hotel front desk or customer service role preferred
- Strong communication and interpersonal skills
- Ability to operate front office computer systems proficiently
- Basic math skills for cash handling
- Ability to work varied schedules including nights, weekends, and holidays
- Team player with a positive attitude
- Attention to detail and organizational skills
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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