Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Employee Discounts
Retirement Plan
Job Description
Our establishment is a reputable hotel committed to providing exceptional hospitality and superior guest services. We focus on creating a welcoming and comfortable atmosphere for all guests, ensuring that their experience with us exceeds expectations. As a leader in the hospitality industry, our hotel prides itself on professionalism, attention to detail, and a commitment to quality. We strive to create an environment where team members feel valued and motivated to contribute to the success of the hotel. Our staff plays a critical role in maintaining the high standards that define our hotel and ensuring that every guest's stay is memorable... Show More
Job Requirements
- Must be a minimum of 16 years of age
- Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Ability of complex reading and simple writing, math, and task completion skills is required
- Must have clerical skills, follow instructions, and memorization abilities
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Job Qualifications
- Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Ability of complex reading and simple writing, math, and task completion skills
- Clerical skills
- Ability to follow instructions
- Memorization skills
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
- Must be a minimum of 16 years of age.
Job Duties
- Organize, confirm and process guest check-ins/check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
- Use computer system to make reservations, check-in and check-out hotel guests, process payments
- Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries
- Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
- Post and balance room charges to guest’s accounts to keep these accounts current and always correct
- Ensure guest and hotel safety by knowing all safety, security and emergency procedures
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Make constant contact with both internal and external customers to provide optimal guest service
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Any other duties as assigned within the scope of this position.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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