Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.50 - $15.75
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
The hospitality industry thrives on first impressions, and for any hotel, the front desk is the heart of guest interaction and customer service excellence. Our hotel is dedicated to providing exceptional guest experiences from the moment they step through our doors. We are a reputable hotel offering a warm, welcoming environment, alongside a commitment to comfort, convenience, and outstanding service. With a strong reputation in the hospitality industry, our establishment attracts a diverse range of guests including business travelers, families, and tourists. Maintaining high standards for customer service is key to our continued success and reputation in the community. We... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a front desk or customer service role
- Knowledge of hotel reservation systems
- Ability to handle cash transactions accurately
- Strong communication skills
- Ability to work evenings, weekends and holidays as needed
- Basic computer skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or customer service role preferred
- Familiarity with hotel management software and reservation systems
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Good organizational skills
- Attention to detail
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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