Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $29.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
The Ritz-Carlton Washington D.C., a prestigious luxury hotel located in the heart of the nation's capital, offers a world-class hospitality experience defined by elegance, comfort, and exceptional customer service. As part of Marriott International's portfolio, The Ritz-Carlton stands as a global leader in the luxury hotel sector, proud of its legacy of excellence and commitment to creating unforgettable guest experiences. This establishment is synonymous with sophistication and impeccable standards, welcoming guests with warmth and attentiveness in a stunning architectural setting that blends modern amenities with classic charm. The hotel is dedicated to fostering a workplace culture rooted in respect, diversity,... Show More
Job Requirements
- High school diploma or equivalent
- no prior related work experience required
- no supervisory experience required
- no licenses or certifications needed
- ability to work full time
- availability to work onsite at The Ritz-Carlton Washington D.C.
- strong interpersonal and communication skills
- ability to handle multiple tasks simultaneously
- ability to maintain confidentiality
- physical capability to stand, walk or sit for prolonged periods
- ability to lift, move or position objects weighing up to 10 pounds without assistance
Job Qualifications
- High school diploma or GED
- strong communication skills
- ability to handle various forms of payment accurately
- basic computer proficiency
- customer service orientation
- ability to work in a team environment
- ability to follow company policies and procedures
- physical stamina for prolonged standing and light lifting
- ability to use clear and professional language
Job Duties
- Process all guest check-in records by confirming reservations, assigning rooms, and activating room keys
- process all types of payments including lodging charges and payments by cash, checks, debit or credit cards
- manage all guest folios including disputed charges or late check-out fees
- attend, record and process all calls, messages, requests, questions or guest concerns
- coordinate with housekeeping to ensure rooms are in perfect condition upon guest arrival
- communicate parking procedures to guests and coordinate with bell or service staff as needed
- provide directions and information about the hotel and local areas of interest
- prepare daily reports including arrivals and departures, identify special requests, and verify accuracy
- complete cashier and closing reports in the computer system
- collect personal and traveler's checks from guests
- balance the cash drawer at the beginning and end of shifts
- comply with all company safety and security policies and report accidents, injuries and unsafe conditions to management
- adhere to company policies including maintaining clean and professional appearance and confidentiality of information
- greet and recognize all guests according to company standards and anticipate their service needs
- use clear, professional language in communication
- handle telephone calls with appropriate protocol
- cultivate and maintain positive work relationships
- perform other reasonable job duties as requested
- stand, sit or walk for prolonged periods
- lift or move objects up to 10 pounds without assistance
Job Qualifications
Experience
No experience required
Job Location
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