Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $35.40 - $36.50
Work Schedule
Standard Hours
Benefits
health care
Retirement benefits
Paid Time Off
Life insurance
Disability Coverage
work wellness benefits
Job Description
The Palace Hotel, a Luxury Collection Hotel in San Francisco, is a distinguished establishment known for its blend of historic elegance and modern luxury. Located at 2 New Montgomery Street in the heart of San Francisco, California, this iconic hotel has a rich heritage that dates back over a century. As part of Marriott International's Luxury Collection Hotels & Resorts, the Palace Hotel embodies a promise to provide guests with authentic and memorable experiences. Marriott International is a global leader in the hospitality industry, committed to fostering an inclusive and diverse work environment that supports the growth and development of... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, and place objects up to 10 pounds without assistance
- willingness to adhere to company policies and maintain confidentiality
- excellent verbal and written communication skills
- professional appearance and demeanor
- ability to work full-time hours
- availability to work on-site at the San Francisco location
Job Qualifications
- High school diploma or G.E.D. equivalent
- excellent communication and interpersonal skills
- ability to operate telephone switchboard and relevant technology
- basic knowledge of point-of-sale systems
- strong customer service orientation
- ability to handle multiple communication channels effectively
- detail-oriented with strong organizational skills
- ability to work in a fast-paced environment
- willingness to assist guests with technological needs
- ability to maintain confidentiality
- professionalism in appearance and conduct
- team-oriented mindset
Job Duties
- Answer, record, and process all guest requests and inquiries via telephone, email, chat, and mobile communication devices
- operate the telephone switchboard and process wake-up calls
- connect and direct calls to the appropriate extension
- receive, record, and relay messages accurately
- log all guest requests or issues into computer system and follow up to ensure resolution
- provide information about room features, amenities, and local areas of interest
- process room service orders and record transactions in point-of-sale system
- assist guests with internet access and in-room entertainment
- adhere to company policies, maintain professional appearance and confidentiality
- welcome guests and anticipate service needs, assist individuals with disabilities
- communicate clearly using professional language and telephone etiquette
- maintain positive working relationships and support team goals
- comply with quality assurance standards
- perform physical tasks including standing, sitting, walking for extended periods and handling objects up to 10 pounds
- perform other duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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