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Front Desk Agent

Avion Hospitality Employee Services LLC

Front Desk Agent

Ann Arbor, MI, USA|Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $12.50 - $16.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
employee recognition programs

Job Description

Avion Hospitality is a well-established company specializing in the hospitality industry, known for delivering high-quality accommodation experiences through its well-managed hotels. With a focus on guest satisfaction and operational excellence, Avion Hospitality operates properties that combine comfort, convenience, and exceptional service. They are committed to creating a welcoming and enjoyable environment for both guests and employees, emphasizing professional growth and a positive workplace culture. Avion Hospitality’s hotels typically offer a range of services including full-service amenities, lifestyle-oriented accommodations, and resort facilities, designed to meet the diverse needs of leisure and business travelers.

The role of a Front Desk Agent... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Positive and upbeat personality
  • Ability to multi-task and be detail-oriented
  • Strong problem solving skills
  • Clear communication skills
  • Ability to work well under pressure
  • Effective listening and understanding
  • Basic math skills including counting, adding, subtracting, multiplying and dividing
  • Ability to read and write simple correspondence
  • Logical thinking skills
  • Knowledge of Microsoft Office
  • Willingness to work varied schedules including evenings, nights, weekends and holidays
  • Understanding of hotel products and guest services
  • Team-oriented mindset

Job Qualifications

  • High school diploma or equivalent required
  • College course work in related field helpful
  • Experience in a hotel or a related field preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve
  • Must be able to convey information and ideas clearly
  • Must work well in stressful, high-pressure situations
  • Must be effective at listening to, understanding, and clarifying issues raised by co-workers and guests
  • Must be able to work with and understand financial information and basic arithmetic functions
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
  • Ability to read, comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables
  • An operational knowledge of Microsoft Office suite
  • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
  • Ability to participate in the creation of an enjoyable work environment

Job Duties

  • Approach all encounters with guests and associates in a friendly, service-oriented manner
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
  • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations
  • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
  • maintain a friendly and warm demeanor at all times
  • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
  • Handle requests for information, mail and messages in an efficient and courteous manner
  • Answer guest inquires about hotel service, facilities and hours of operation
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
  • Be aware of all rates, packages and special promotions
  • be familiar with all in-house groups
  • be aware of closed out and restricted dates
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario
  • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology
  • Have knowledge of and assist in emergency procedures as required
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
  • Use proper two-way radio etiquette at all times when communicating with other associates
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
  • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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