Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Life insurance
Paid Time Off
Job Description
The Alloy a DoubleTree by Hilton located in King of Prussia is part of the esteemed Hilton brand known worldwide for its commitment to providing exceptional hospitality experiences. This hotel operates under the umbrella of Concord Hospitality Enterprises Company, which is recognized for its strong company culture that values respect, development, and employee satisfaction. Concord Hospitality emphasizes an Associate First policy that fosters a supportive and engaging work environment where employees are appreciated and empowered to grow. The company offers competitive pay and comprehensive benefits to its full-time associates, which include various medical plans, prescription discounts, vision and dental insurance,... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in front desk or guest service role preferred
- Excellent customer service skills
- Ability to handle cash transactions accurately
- Strong verbal and written communication skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer literacy
- Knowledge of safety protocols and emergency procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency with computer systems and front desk software
- Professional and friendly demeanor
- Basic math skills for handling payments
- Knowledge of hotel safety and emergency procedures
Job Duties
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs including travel programs and special offers
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Qualifications
Experience
No experience required
Job Location
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