Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
401k Savings Plan with Company Match
volunteer opportunities
Travel Discounts
Job Description
The Well House, Hamilton, is a prominent establishment within the hospitality industry, highly regarded for its commitment to exceptional guest service and comfort. As part of Crestline Hotels & Resorts, a well-respected hotel management company known for operating distinctive, upscale hotels and resorts across various locations, The Well House offers a dynamic and welcoming environment for both guests and employees. Crestline Hotels & Resorts takes pride in fostering an inclusive workplace culture and provides comprehensive support to its associates, including competitive benefits that address both professional and personal needs. Situated in Hamilton, this hotel serves as a preferred destination for... Show More
Job Requirements
- high school graduate or general education degree ged
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- high school graduate or general education degree ged
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Duties
- resolve guest complaints ensuring guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge at all times of all hotel features services hours of operation all room rates special packages and promotions daily house count and expected arrivals departures scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit payment method and input into system collect cash when designated
- direct bell person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor send and distribute guest faxes
- communicate pertinent guest information to designated departments personnel special requests amenity delivery
- resolve discrepancies on the room status report with housekeeping
- match the bucket check to in-house guest ledger report report discrepancies to manager
- process all check-outs
- process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: