Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
401k Savings Plan with Company Match
volunteer opportunities
Travel Discounts
Job Description
The Well House, Hamilton is a distinguished hotel that offers a welcoming and comfortable environment for travelers and guests seeking quality accommodation. Owned and operated by Crestline Hotels & Resorts, a reputable hospitality management company known for its commitment to exceptional guest service and a supportive work culture, The Well House prides itself on delivering a memorable experience to every guest. The hotel maintains high standards of service, cleanliness, and professionalism across all its departments, striving to exceed expectations through attention to detail and personalized care.
Crestline Hotels & Resorts, the parent company, is recognized for its dedication to associat... Show More
Crestline Hotels & Resorts, the parent company, is recognized for its dedication to associat... Show More
Job Requirements
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Duties
- Resolve guest complaints, ensuring guest satisfaction
- anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge at all times of all hotel features and services, hours of operation, all room rates, special packages and promotions, daily house count and expected arrivals and departures, scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings, using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit/payment method and input into system
- collect cash when designated
- direct Bell Person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor, send and distribute guest faxes
- communicate pertinent guest information to designated departments and personnel
- resolve discrepancies on the room status report with Housekeeping
- match the bucket check to in-house guest ledger report
- report discrepancies to Manager
- process all check-outs
- process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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