Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $29.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Job Description
The Ritz-Carlton Washington D.C., located at 1150 22nd Street NW in the heart of the nation's capital, is a luxury hotel renowned for its exceptional service standards and elegant accommodations. Part of the globally recognized Ritz-Carlton brand, which operates under Marriott International, this prestigious establishment embodies the pinnacle of luxury hospitality, offering guests an unforgettable experience that blends sophisticated comfort with meticulous attention to detail. The Ritz-Carlton is celebrated worldwide for delivering impeccable guest services, creating personalized experiences, and maintaining an environment of utmost professionalism and excellence. As a member of Marriott International, the hotel benefits from a global network... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, and place objects up to 10 pounds
- willingness to follow safety and security policies
- strong communication skills
- professionalism in dress and conduct
- ability to maintain confidentiality
- availability to work full time
- no prior supervisory experience needed
Job Qualifications
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- strong communication and interpersonal skills
- ability to handle multiple tasks efficiently
- customer service orientation
- basic computer proficiency
- professional appearance and demeanor
Job Duties
- Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- process all types of payment including room charges, cash, checks, debit, or credit
- handle guest check-outs and resolve any late or disputed charges
- answer and manage guest calls, messages, requests, questions, or concerns
- coordinate with housekeeping to track room readiness
- communicate parking procedures and dispatch bell or valet staff as needed
- provide guests with directions and information about the property and local areas
- run daily reports on arrivals and departures, identify special requests, and check reports for accuracy
- complete cashier and closing reports in the computer system
- cash guests' personal checks and traveler's checks
- count bank at the beginning and end of shifts
- balance and drop receipts according to accounting requirements
- follow all company safety and security policies and procedures
- report any accidents, injuries, or unsafe work conditions
- ensure professional and clean uniform and personal appearance
- maintain confidentiality of proprietary information
- greet and acknowledge guests according to company standards
- anticipate and address guests' service needs
- assist individuals with disabilities
- communicate clearly and professionally
- develop positive working relationships with colleagues
- comply with quality assurance standards
- perform physical tasks such as standing, sitting, walking for extended periods, and moving objects up to 10 pounds
- perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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