Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.26 - $21.42
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Professional Development
Job Description
Located in Tucson, Arizona, DDC is a prominent establishment in the hotel operations sector, offering full-time employment opportunities. The position of Front Desk Agent is integral to maintaining the high standards of guest service and operational excellence that DDC is known for. This role involves direct interaction with guests, requiring a courteous, efficient, and friendly approach to ensure a welcoming atmosphere from check-in to check-out. Starting pay ranges from $16.26 to $21.42 per hour, reflecting the value placed on customer service and operational skills in this essential role.
As a Front Desk Agent at DDC in Tucson, you wi... Show More
As a Front Desk Agent at DDC in Tucson, you wi... Show More
Job Requirements
- Must be 18 years of age or older
- High school diploma or GED
- One year hotel front office operations or customer service experience
- Ability to type 25 words per minute
- Working knowledge of computers
- Ability to pass pre-employment drug and alcohol screen
- Ability to pass background investigation
- Ability to obtain and maintain gaming license
- Ability to communicate clearly in basic English
- Ability to maintain confidentiality
- Ability to work flexible schedule including weekends and holidays
- Ability to present oneself professionally
- Ability to apply basic mathematical skills
- Ability to solve practical problems
- Ability to multitask
- Ability to interpret written and oral instructions
Job Qualifications
- High school diploma or GED
- One year hotel front office operations experience or customer service experience
- Ability to communicate, read, and write clearly in basic English
- Working knowledge of computers and hotel reservation software
- Ability to type 25 words per minute
- Ability to multitask
- Professional appearance and manner
- Knowledge of customer service principles in a hotel environment
- Ability to work flexible schedule including weekends and holidays
Job Duties
- Registers guests, collects payment and records data pertaining to payment funds and expenditures
- Assigns accommodations to guests
- Resolves hotel guests complaints
- Executes emergency procedures in accordance with hotel standards
- Answers inquiries concerning travel routes, recreational facilities, scenic attractions and dining establishments
- Answers incoming calls, greets callers, provides information, transfers calls and/or takes messages as necessary
- Assists guests in making any future reservations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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