Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.00
Benefits
Paid Time Off
Employee Health Plan
competitive pay
flexible scheduling
Career development opportunities
Job Description
Perspective Hospitality is a recognized name in the hospitality industry, known for delivering exceptional guest experiences across its hotel properties. The company prides itself on maintaining high standards of service, comfort, and professionalism in all its operations. Perspective Hospitality is committed to fostering a supportive work environment that encourages employee growth, satisfaction, and work-life balance. They offer competitive pay and a range of benefits designed to support their team members both professionally and personally. Employees enjoy opportunities to work varied shifts, including mornings, mid-evenings, and evenings, with flexible days off to accommodate different schedules.
The Front Desk Agent at Perspectiv... Show More
The Front Desk Agent at Perspectiv... Show More
Job Requirements
- High school diploma or equivalent
- Previous front desk, reservations, concierge, bell desk or night audit experience
- Work authorization in the United States
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk, reservations, concierge, bell desk, or night audit
- Familiarity with front desk computer operations
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Knowledge of hotel policies and procedures
- Customer service oriented
- Basic math skills for handling transactions
Job Duties
- Possess a thorough knowledge of check-in and check-out of guests
- Be completely familiar with all front desk computer operations and procedures for arrivals and departures
- Maintain control of all room keys and departmental keys
- Know how to handle walk-ins, stay-over and room charges
- Post charges to guests, master bills, and other applicable accounts
- Handle safe keys in accordance with property's procedure
- Know room and rate policies and how to adjust packages rates for fewer or additional night stay
- Look at reservations and future availability
- Have knowledge of room rates, packages and discounts available
- Handle group arrivals and know what is required at check-in and check-out
- Ensure there are no check-outs with balances due
- Familiarize guest on hotel's facilities
- Read and initial the logbook at the beginning of shift
- Count cash drawer at beginning and ending of shifts and report discrepancies
- Keep housekeeping informed on early departures, late check-outs and special requests
- Welcome each return guest and acknowledge their return
- Know all safety and emergency procedures
- Attend all front desk meetings
- Do weekly key inventories
- Have knowledge of telephone, mail, and message systems in accordance with business center
- Know all forms and vouchers used at the front desk and inform supervisor of shortages
- Fill out feedback form for all guests' comments and complaints
- Keep supervisors informed of any concerns
- Know the operations of other front office departments and department heads
- Perform other tasks defined by front desk supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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