Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a leading company in the hospitality industry known for its fully integrated approach to hotel services and outstanding client service. Operating in multiple locations, Driftwood Hospitality Management prides itself on fostering a company culture that empowers associates to take initiative, be proactive, and contribute substantially to the success of their properties through well-defined strategies and objectives. The company attracts some of the best talent in the hospitality field, emphasizing a team-oriented work environment where each employee is valued for their role and contribution to the overall guest experience. With a strong commitment to diversity and inclusion,... Show More
Job Requirements
- Graduation from high school or equivalent
- Ability to stand and move throughout front office for extended periods
- Ability to lift up to 25 pounds
- Willingness to work varying shifts including nights, weekends and holidays
- Strong communication skills in English
- Basic computer proficiency
- Ability to handle cash and perform arithmetic calculations
- Good interpersonal skills and ability to resolve conflicts calmly
- Ability to follow safety and security procedures
- Neat, clean and well groomed appearance
Job Qualifications
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities
- High school diploma preferred
- Prior hospitality experience preferred, but not required
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
- Make appropriate selection of rooms based on guest needs
- Code electronic keys, certificates, and coupons as appropriate
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Handle cash, make change and balance as assigned house bank
- Accept and record vouchers, travelers' checks, and other forms of payment
- Perform accurate, moderately complex arithmetic functions using a calculator
- Post charges to guest rooms and house accounts using the computer
- Promptly answer the telephone using positive and clear English communication
- Input messages into the computer
- Retrieve messages and communicate the content to the guest
- Retrieve mail, small packages and facsimiles for customers as requested
- Close guest accounts at the time of check out and ensure guest's satisfaction
- Research and attempt to resolve problems within established guidelines
- Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues
- Listen and extend assistance to resolve problems such as price conflicts, insufficient heating and air conditioning
- Remain calm and alert especially during emergency situations and heavy hotel activity
- Plan and implement detailed steps by using experienced judgment and discretion
- Keep the corridors and service area neat at all times
- Adhere to all company policies and procedures
- Follow safety and security procedures and rules
- Know department fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions to supervisor or manager
- Report accidents, injuries, near-misses, property damage or loss to supervisor
- Provide for a safe work environment by following all safety and security procedures and rules
- Maintain a neat, clean and well groomed appearance as outlined in team member handbook
- Assist other Front Desk Personnel when needed
- Perform any related duties as requested by supervisor or manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: