Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
fitness center access
Employee assistance program
Job Description
Omni Oklahoma City is a prestigious 605-room convention center hotel located in the vibrant heart of downtown Oklahoma City. Renowned for its luxury accommodations and exceptional guest services, this upscale hotel is perfectly situated next to the Paycom Center, home of the OKC Thunder, the Oklahoma Convention Center, and just across from the expansive 70-acre Scissortail Park. Its prime location makes it a preferred destination for business travelers, tourists, and event attendees alike. The hotel boasts a variety of high-end amenities that cater to the diverse needs of its guests, including an all-day dining outlet called Seltzer's Modern Diner, an... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Previous hotel front desk experience preferred
- Ability to stand for entire shift
- Must live within 50 miles of the hotel
- Ability to communicate clearly and effectively in English
- Basic computer skills
- Ability to handle multiple tasks under pressure
- Strong organizational skills
- Attention to detail
- Ability to work in a team environment
- Availability to work flexible shifts
- Preferably fluent in a foreign language
- Previous cashiering experience preferred
- Willingness to comply with hotel policies and procedures
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure during busy periods
- Ability to stand for entire shift
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
- Must live within 50 miles of the hotel
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated personnel for resolution
- Issue safe deposit boxes to guests and ensure security of keys
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge of all hotel features, services, hours of operation, room types, layout, decor, room rates, special packages and promotions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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