Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Fixed Shifts
Benefits
Medical
Dental
Vision
Disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401K Matching
Employee Discount Program
Vacation and Sick Time
Job Description
This esteemed hotel, recognized for its commitment to exceptional guest experiences and welcoming environments, prides itself on maintaining the highest standards in hospitality services. Positioned in a dynamic and fast-paced industry, this hotel is dedicated to providing guests with not only comfortable accommodations but also memorable service that encourages repeat visits and positive reviews. As a hallmark of excellence, the hotel continuously invests in the professional development of its team members and fosters a collaborative culture that supports innovation and growth.
The Front Desk Agent plays a pivotal role as the first face of the hotel, responsible for cr... Show More
The Front Desk Agent plays a pivotal role as the first face of the hotel, responsible for cr... Show More
Job Requirements
- High school diploma or equivalent required
- previous experience in hospitality, customer service, or a front desk role preferred
- proficiency in Microsoft Office
- ability to perform job-related physical activities including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching
- adaptability to flexible scheduling including weekends and holidays
- strong communication skills
- attention to detail
- customer service orientation
- ability to maintain confidentiality
- teamwork skills
- problem-solving skills
Job Qualifications
- Exceptional interpersonal and communication skills
- high attention to detail and accuracy in handling guest records and financial transactions
- strong multitasking and problem-solving abilities in a fast-paced environment
- customer-focused mindset with a professional and approachable demeanor
- collaborative attitude and ability to work effectively with other departments
- adaptability to flexible scheduling, including weekends and holidays
- previous experience in hospitality, customer service, or a front desk role preferred
- proficiency in Microsoft Office
- experience with property management systems is a plus
- demonstrated success in providing high-quality guest service in a dynamic environment
- high school diploma or equivalent required
- coursework or degree in hospitality management or a related field preferred
Job Duties
- Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay
- manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management
- respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions
- process reservations, payments, and room assignments while maintaining accuracy and confidentiality
- collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly
- address and resolve guest concerns with professionalism and empathy to ensure a positive outcome
- maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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