Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Avion Hospitality is a reputable hotel management company known for providing exceptional hospitality services and creating unique guest experiences across a portfolio of hotels that emphasize quality and customer satisfaction. Dedicated to upholding industry standards and focusing on personalized guest services, Avion Hospitality extends a warm and professional environment for both its guests and employees. As a leader in the hospitality industry, the company prides itself on fostering a positive work culture, supporting employee growth, and delivering memorable stays to travelers. Their hotels typically offer lifestyle, full-service, and resort accommodations, catering to a diverse clientele with an emphasis on comfort... Show More
Job Requirements
- High school diploma or equivalent required
- experience in a hotel or a related field preferred
- possess a positive and upbeat personality
- ability to multi-task and be detail-oriented
- ability to problem solve effectively
- clear and effective communication skills
- ability to evaluate and select alternative actions quickly and accurately
- ability to work well under pressure
- effective listening and clarification skills
- ability to work with financial data and perform basic arithmetic
- ability to read, comprehend, and write simple instructions or correspondence
- ability to use logic to analyze and solve problems
- operational knowledge of Microsoft Office suite
- willingness to work varied schedules including evenings, nights, weekends and holidays
- knowledge of hotel products and guest services
- ability to help create an enjoyable work environment
Job Qualifications
- High school diploma or equivalent
- experience in a hotel or related field preferred
- possess a positive and upbeat personality with a desire to deliver outstanding customer service
- demonstrate the ability to multi-task and be detail-oriented
- problem-solving skills to effectively deal with internal and external customers
- clear communication skills
- ability to evaluate and select among alternative courses of action quickly and accurately
- ability to work well in stressful, high-pressure situations
- listen and clarify issues raised by co-workers and guests
- ability to work with and understand financial information and basic arithmetic functions
- ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
- ability to read, comprehend and write simple instructions or short correspondence and memos
- ability to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information and handle abstract variables for unique situations
- operational knowledge of Microsoft Office suite
- willingness and ability to work a varied schedule including evenings, nights, weekends and holidays
- understanding of hotel products and guest services
- ability to contribute to an enjoyable work environment
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
- maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations
- greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
- maintain a friendly and warm demeanor at all times
- maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
- handle requests for information, mail and messages in an efficient and courteous manner
- answer guest inquiries about hotel service, facilities and hours of operation
- answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- establish and maintain good communications and team work with fellow associates and other departments within the hotel
- be aware of all rates, packages and special promotions
- be familiar with all in house groups
- be aware of closed out and restricted dates
- obtain all necessary information when taking room reservations and follow rate quoting scenario
- be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology
- have knowledge of and assist in emergency procedures as required
- handle check-ins and check-outs in a friendly, efficient and courteous manner
- fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
- use proper two-way radio etiquette at all times when communicating with other associates
- as needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
- maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
- perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: