Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $14.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
Flexible spending account
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
Our establishment is a distinguished hotel known for its commitment to delivering exceptional hospitality services and creating memorable guest experiences. As a leading entity in the hospitality industry, we prioritize guest satisfaction and operational excellence. Our team is dedicated to maintaining a welcoming atmosphere, ensuring that every visitor feels valued from the moment they enter our doors. We uphold high standards of service and professionalism, supported by a dynamic work environment that encourages growth and teamwork.
We are currently seeking a Front Desk Agent to serve as the vital first point of contact for our guests and clients. This full-... Show More
We are currently seeking a Front Desk Agent to serve as the vital first point of contact for our guests and clients. This full-... Show More
Job Requirements
- High school education or equivalent experience
- Basic accounting skills
- Experience with customer service or hospitality preferred
- Ability to communicate effectively
- Proficiency with computer and office equipment
- Ability to stand and walk for extended periods
- Physical ability to lift up to 50 pounds
- Ability to handle multiple tasks simultaneously
- Professional and courteous demeanor
Job Qualifications
- High school education or equivalent experience
- Strong guest service orientation
- Basic accounting skills
- Familiarity with hospitality industry practices
- Ability to remain calm and professional under pressure
- Proficiency in operating computers, calculators, phone and office equipment
- Excellent written and verbal communication skills
- Good organizational and time management abilities
Job Duties
- Greeting and check-in: welcome guests, verify reservations, provide information about services and policies
- Check-out and payment processing: handle check-out procedures, process payments, issue invoices or receipts, resolve payment queries
- Phone and email communication: answer incoming calls, direct calls, respond to emails and inquiries promptly
- Reservation management: manage room or service reservations, cancellations, modifications, maintain reservation system
- Guest services: assist with requests, address and resolve complaints or concerns
- Administrative tasks: manage mail and packages, maintain visitor log, organize files, maintain front desk area
- Security and access control: monitor access, issue visitor badges, ensure security protocols, collaborate with security personnel
- Cash handling: handle cash transactions accurately, maintain cash drawer, reconcile transactions
- Multi-tasking: manage multiple tasks including attending guests, answering calls, handling inquiries, completing administrative work
- Collaboration: work with housekeeping, maintenance, management for smooth operations and guest satisfaction
- Emergency response: follow procedures for emergencies, assist guests and staff as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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