Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Flexible Schedule
Job Description
Crestline Hotels & Resorts is a respected and well-established hospitality company that manages a diverse portfolio of hotel properties across various locations. Known for its commitment to quality service and guest satisfaction, Crestline Hotels & Resorts has built a reputation as a leader in the hospitality industry. The company focuses on delivering exceptional experiences to travelers by maintaining high standards of hospitality and operational excellence. With a strong emphasis on career development, Crestline Hotels & Resorts nurtures talent and offers numerous growth opportunities for its employees within the hospitality sector. As an Equal Opportunity Employer and Affirmative Action Employer, Crestline... Show More
Job Requirements
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills
- excellent communication and interpersonal skills
- ability to handle guest complaints professionally
- strong organizational and multitasking abilities
- proficiency in telephone etiquette
- knowledge of hotel operating systems preferred
Job Duties
- Resolve guest complaints, ensuring guest satisfaction
- anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge at all times of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings, using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit/payment method and input into system
- collect cash when designated
- direct Bell Person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor, send and distribute guest faxes
- communicate pertinent guest information to designated departments/personnel
- resolve discrepancies on the room status report with Housekeeping
- match the bucket check to in-house guest ledger report
- process all check-outs
- process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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