Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Competitive wages
Health Insurance
401K matching program
flexible scheduling
Employee Travel Discounts
wellness programs
Learning and development opportunities
Job Description
Crescent Hotels & Resorts is a leading hospitality company deeply committed to delivering exceptional guest experiences across its diverse portfolio of properties. At the heart of Crescent Hotels & Resorts is a dedicated team of hospitality professionals who take pride in their work and are passionate about creating memorable experiences for every guest. The company values its Associates as the shining stars of its success, fostering a work environment where everyone is encouraged to bring their authentic selves to work each day. Crescent Hotels & Resorts places a strong emphasis on personal and professional development, offering best-in-class learning opportunities and... Show More
Job Requirements
- High school diploma or equivalent
- Prior front desk or customer service experience
- Ability to work flexible shifts between 7 am and 11 pm including weekends
- Strong computer proficiency
- Excellent communication skills
- Ability to handle multiple tasks simultaneously
- Customer-focused mindset
Job Qualifications
- Prior experience as a front desk agent in a hotel or high-volume customer service environment
- Strong computer skills
- Excellent customer service skills
- Ability to work flexible hours including days, evenings, and weekends
- Knowledge of Hilton brand standards is a plus
- Good communication and interpersonal skills
- Ability to resolve guest complaints professionally and efficiently
Job Duties
- Greet guests and complete the registration process including inputting and retrieving information from the computer
- Confirm guest information and room rate
- Select rooms and encode electronic keys
- Assist guests with check-out ensuring rooms and services are correctly accounted
- Use the point-of-sale system, handle money, process credit and debit cards, accept and record various forms of payment
- Convert foreign currency and process gift certificates and cards
- Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, and the local area
- Use up-selling techniques to promote hotel services and maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Field guest complaints, conduct research and negotiate solutions for guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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