Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
fitness center access
Employee assistance program
Job Description
Omni Oklahoma City is a distinguished 605-room luxury convention center hotel situated in the heart of downtown Oklahoma City. This upscale hotel boasts a prime location adjacent to the Paycom Center, home of the OKC Thunder, as well as the Oklahoma Convention Center. It sits directly across the street from the scenic 70-acre Scissortail Park, offering guests a unique blend of urban vibrancy and natural beauty. Omni Oklahoma City caters to both business and leisure travelers, providing a sophisticated atmosphere paired with a wealth of amenities designed to deliver an exceptional guest experience.
The property features a diverse ra... Show More
The property features a diverse ra... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service
- Previous experience in hotel front desk operations is strongly preferred
- Previous cashiering experience is preferred
- Ability to communicate clearly in English both verbally and in writing
- Ability to stand for extended periods
- Ability to work under pressure during peak times
- Strong organizational and multitasking skills
- Basic math skills
- Must reside within 50 miles of the hotel
- Willingness to work flexible hours, including weekends and holidays
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to stand for entire shift
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
- Must live within 50 miles of the hotel
Job Duties
- Process guest check-ins and check-outs according to Omni's moments of service and standard operating procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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