Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Career development opportunities
Job Description
Doubletree Suites by Hilton Oceanfront is a well-recognized hotel renowned for its commitment to delivering exceptional hospitality and memorable guest experiences along the beautiful oceanfront. As part of the Hilton portfolio, Doubletree Suites combines the trusted reputation of a leading global hotel brand with modern amenities and a welcoming atmosphere designed to make every guest feel at home. The hotel operates 24 hours a day, seven days a week, ensuring continuous service excellence for both leisure and business travelers. Equipped with comfortable suites, contemporary facilities, and stunning ocean views, Doubletree Suites by Hilton Oceanfront is dedicated to providing a high... Show More
Job Requirements
- Graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities
- High school diploma
- Some college preferred
- Prior hospitality experience preferred but not required
- Skill in the use of a calculator and preparing moderately complex mathematical calculations
- Ability to deal with internal and external customers with patience, tact and diplomacy
- Ability to read, listen and communicate effectively in English
- Ability to access and input information using a computer system
- Hearing and visual ability to observe and detect signs of emergencies
- Ability to stand and move throughout the front office continuously
- Stand 95% of the shift
- Ability to lift up to 25 pounds
- Occasional twisting, bending, stooping, reaching, walking
- Frequent talking, hearing, seeing, and smiling
Job Qualifications
- Graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities
- Some college preferred
- Prior hospitality experience preferred but not required
- Considerable skill in the use of a calculator and preparing moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers, including those requiring high levels of patience, tact, and diplomacy
- Ability to read, listen, and communicate effectively in English both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergencies
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, including the number of guests and the room rate
- Make an appropriate selection of rooms based on guest needs
- Code electronic keys, certificates, and coupons as appropriate
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Handle cash, make change, and balance as assigned house bank
- Accept and record vouchers, travelers' checks, and other forms of payment
- Perform accurate, moderately complex arithmetic functions using a calculator
- Post charges to guest rooms and house accounts using the computer
- Promptly answer the telephone using positive and clear English communication
- Input messages into the computer
- Retrieve messages and communicate the content to the guest
- Retrieve mail, small packages, and facsimiles for customers as requested
- Close guest accounts at the time of checkout and ensure guests' satisfaction
- In the event of dissatisfaction, research and attempt to resolve the problem within established guidelines
- Field guest complaints, conducting thorough research to develop effective solutions and resolve complications such as location changes or credit issues
- Listen and extend assistance to resolve problems such as price conflicts, insufficient heating and air conditioning
- Remain calm and alert, especially during emergency situations and heavy hotel activity
- Keep the corridors and service area neat at all times
- Adhere to all company policies and procedures
- Follow safety and security procedures and rules
- Know department fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions to supervisor/manager
- Report accidents, injuries, near-misses, property damage, or loss to supervisor
- Provide for a safe work environment by following all safety and security procedures and rules
- Maintain a neat, clean, and well-groomed appearance
- Assist other Front Desk personnel when needed
- Perform any related duties as requested by supervisor/manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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