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Commonwealth Hotels

Front Desk Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.25 - $16.75
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Next Day Pay
vacation
Personal Days
Holiday pay
hotel discounts
Food and beverage discounts
Employee assistance program

Job Description

Fairfield Inn and Suites Canton South is a distinguished hotel operating under the globally recognized Marriott brand, known for its commitment to delivering exceptional guest services and providing a supportive work environment. Located conveniently just outside the city limits of Canton, Ohio, directly off I-77, this hotel offers a serene atmosphere favored by both business travelers and vacationers. It has been voted the #1 Hotel on TripAdvisor and earned the prestigious 2023 Marriott Gold Circle Award, which underscores its dedication to quality and guest satisfaction. Employees at Fairfield Inn and Suites Canton South benefit from professional growth opportunities, comprehensive training... Show More

Job Requirements

  • Previous experience in customer-facing roles such as hospitality, retail, or food service
  • Strong interpersonal skills focused on exceptional service
  • Familiarity with computers and software systems especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills
  • Experience handling guest complaints or resolving conflicts
  • Ability to manage multiple tasks
  • Hospitality or front desk experience preferred
  • High school diploma or equivalent
  • Experience working irregular hours including evening, weekend, or holiday shifts
  • Flexibility to work weekends and holidays

Job Qualifications

  • Previous experience in customer-facing roles such as hospitality, retail, or food service
  • Strong interpersonal skills
  • Familiarity with computers and software systems especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills
  • Experience handling guest complaints or resolving conflicts
  • Ability to manage multiple tasks
  • Hospitality or front desk experience preferred
  • High school diploma or equivalent
  • Experience working irregular hours including evening, weekend, or holiday shifts

Job Duties

  • Guest check-in and check-out
  • Reservations management
  • Customer service
  • Payment processing
  • Communication hub
  • Providing information
  • Problem-solving
  • Maintaining records
  • Promoting hotel services
  • Ensuring security

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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