Job Overview
Employment Type
Hourly
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
work schedule flexibility
Employee wellness programs
Job Description
The establishment hiring for this role is a reputable hotel known for its commitment to providing exceptional guest experiences. As a hospitality-focused company, they pride themselves on delivering personalized service, ensuring guest comfort from arrival to departure. The hotel offers a range of amenities and is situated in a location convenient for both leisure and business travelers. With a strong emphasis on quality, professionalism, and customer satisfaction, the hotel fosters a welcoming environment for both guests and employees. The employment type for this position is typically full-time, with scheduling that may include all shifts, holidays, nights, and weekends to meet... Show More
Job Requirements
- Must be a minimum of 16 years of age
- previous hotel reservation experience or equivalent combination of education, training, or experience
- ability to perform clerical tasks
- ability to follow instructions
- flexibility to work all shifts including holidays, nights, and weekend hours
- ability to stand for extended periods and perform physical tasks such as walking and crouching
- good vision abilities including distance, depth perception, field of vision, and color vision
- ability to use both hands repetitively during shift
Job Qualifications
- Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- clerical skills
- ability to follow instructions
- strong memorization skills
- ability to anticipate and respond promptly to guest needs
- proficiency in using computer systems related to hotel operations
- strong communication skills
- knowledge of safety and emergency procedures
- customer service orientation
Job Duties
- Organize, confirm and process guest check-ins/check-outs and adapt for any changes
- secure payment, verifying and adjusting billing as needed
- perform tasks such as answering phones, maintaining cash drawers, operating office equipment
- use computer system to make reservations, check-in and check-out hotel guests, process payments
- maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries
- provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- post and balance room charges to guest’s accounts to keep these accounts current and always correct
- ensure guest and hotel safety by knowing all safety, security and emergency procedures
- promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- complete cashier and closing reports, counting the bank at the end of each shift securely
- make constant contact with both internal and external customers to provide optimal guest service
- communicate any emergency, lost item or theft to proper security staff and/or authorities
- any other duties as assigned within the scope of this position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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