Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Career advancement opportunities
Job Description
Hilton is the leading global hospitality company, renowned for its diverse portfolio that ranges from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With nearly a century of experience in the lodging sector, Hilton has been a trusted name among business and leisure travelers looking for premium accommodations, exceptional service, thoughtful amenities, and outstanding value. The brand's dedication to providing exceptional guest experiences has solidified its position as a top choice worldwide. Hilton's vision, "to fill the earth with the light and warmth of hospitality," embodies the company's commitment to creating remarkable hospitality experiences for guests and... Show More
Job Requirements
- Previous experience in a customer-focused industry
- positive attitude and good communication skills
- commitment to delivering a high level of customer service
- excellent grooming standards
- calm, efficient, and organized with great attention to detail
- ability to multi-task while maintaining a positive attitude when working with a guest
- professional manner with an emphasis on hospitality and guest service
- ability to work on your own and as part of a team
- competent level of IT proficiency
Job Qualifications
- Previous experience in a customer-focused industry
- positive attitude and good communication skills
- commitment to delivering a high level of customer service
- excellent grooming standards
- calm, efficient, and organized with great attention to detail
- ability to multi-task while maintaining a positive attitude when working with a guest
- professional manner with an emphasis on hospitality and guest service
- ability to work on your own and as part of a team
- competent level of IT proficiency
- previous experience in cash handling
- front office/concierge experience in the hotel, leisure, and/or entertainment sectors
- conflict resolution experience
Job Duties
- Achieve positive outcomes from guest queries in a timely and efficient manner
- ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
- ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- demonstrate a high level of customer service at all times
- attend appropriate training courses, when required, and assist with the night team's training and development efforts
- demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- comply with hotel security, fire regulations and all health and safety legislation
- act in accordance with policies and procedures when working with front of house equipment and property management systems
- follow company brand standards
- assist other departments, as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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